Ръководство за потребителя на IP настолен телефон Polycom VVX 250

Продуктът е свършилview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Ключови характеристики:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Отпред view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Ръководство за настройка

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Съдържание на пакета:

• Polycom VVX 250 IP Desk Phone unit
• Слушалка и спирален кабел
• Ethernet кабел
• Поставка за бюро
• (Note: Power adapter may be sold separately depending on model/region.)

Физически връзки:

1. Свържете слушалката: Включете единия край на спиралния кабел в слушалката, а другия край в порта за слушалка на телефонната база.
2. Свържете се с мрежа: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Свържете захранването: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Свързване с компютър (по избор): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Свързване на слушалки (по избор): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Близък план view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Първоначално стартиране:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Инструкция за работа

Осъществяване на обаждане:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Наберете желания номер с помощта на клавиатурата.
3. Press the Dial soft key or wait for the call to connect automatically.

Отговаряне на повикване:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Използвайте Навигационен клъстер (up, down, left, right arrows, and Select button) to browse through menus and options.
• Натиснете Начало button to return to the main menu or idle screen.
• Меки клавиши: The buttons directly below the display change their function based on the current screen or activity.

Общи функции:

• Задръжте: Press the Hold button during an active call to place it on hold. Press again to resume.
• Трансфер: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Без звук: Натиснете бутона за изключване на звука, за да изключите микрофона си по време на разговор. Натиснете отново, за да го включите.
• Високоговорител: Press the Speakerphone button to toggle speakerphone mode on or off.
• слушалки: Press the Headset button to switch audio to a connected headset.
• Контрол на звука: Използвайте + и - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Достъп до менюта:

От неактивния екран натиснете Начало button to access the main menu. Options typically include:

• Ново обаждане
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Не безпокойте)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Поддръжка

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Почистване: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Отстраняване на прах: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Управление на кабели: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Условия на околната среда: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Софтуерни актуализации: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Отстраняване на неизправности

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Няма тон за набиране/Не могат да се осъществяват повиквания:

• Проверете мрежовата връзка: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Мощностен цикъл: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Проверка на състоянието на мрежата: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Лошо качество на звука:

• Регулиране на звука: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Претоварване на мрежата: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• HD глас: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Дисплеят не работи:

• Проверете захранването: Ensure the phone is receiving power.
• Мощностен цикъл: Извършете цикъл на захранването, както е описано по-горе.
• Настройки на яркостта: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Phone Not Registering:

• Мрежова свързаност: Confirm the phone has an active network connection.
• Конфигурация: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• фърмуер: Outdated firmware can sometimes cause registration issues.

Спецификации

Какво има в кутията

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Слушалка
• Шнур за слушалка
• Мрежов кабел (Ethernet)
• Стойка за бюро
• Ръководство за бърз старт

Note: Power adapter may be sold separately depending on the specific product variant or region.

Гаранция и поддръжка

Гаранционна информация:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Техническа поддръжка:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Онлайн помощ: Visit the Poly support webсайт за често задавани въпроси, статии от базата знания и софтуер за изтегляне.
• Поддръжка по телефона: Contact your regional Poly support hotline.
• Доставчик на услуги: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.